AI for Small Business: Content, Customer Service & Everyday Automation

Put AI to work in your small business A beginner-friendly, self-paced course in English. Work through 12 practical video lessons across six modules and use the 33-page workbook to build reusable business materials. The current lessons are slide videos with on-screen text and no audio narration. Full syllabus and your practical outputs Module 1: Foundations • Turn facts into a useful reply — Draft a customer reply without inventing a price, availability, or delivery promise. • Create your business brief — Build a reusable source brief and a prompt that distinguishes facts from instructions. Your output: An approved business brief, a reusable prompt, and a reviewed customer reply. Module 2: Content that helps • Plan content from customer questions — Create a seven-day content plan with one useful idea and one next step per post. • Write, edit, and repurpose — Create three channel-specific drafts while preserving the same approved facts. Your output: A seven-day content plan and three reviewed drafts for different channels. Module 3: Customer service • Build a response library — Create reusable replies with clear variables, source rules, and review conditions. • Handle uncertainty and complaints — Acknowledge a problem and route it appropriately without making an unauthorized promise. Your output: Ten reusable reply templates, an escalation rule, and two complaint-response examples. Module 4: Everyday operations • Turn notes into a procedure — Convert messy process notes into a checklist with owners and completion evidence. • Extract tasks without inventing decisions — Create an action list that preserves owners, dates, uncertainty, and source context. Your output: A one-page procedure, an action list, and a record of unresolved questions. Module 5: Thoughtful automation • Design a draft-and-review workflow — Specify a repeatable workflow before connecting software or sending anything. • Test failures and duplicate events — Create a test set that checks wrong inputs, repeated events, and uncertain outcomes. Your output: A draft-and-review workflow specification and a test plan covering failures and duplicate events. Module 6: Your AI playbook • Measure effort and quality — Compare complete task effort and error counts using transparent sample arithmetic. • Build and present your playbook — Combine the course outputs into a maintainable small-business AI playbook. Your output: An effort-and-quality measurement log and a versioned small-business AI playbook. Tools you will practice with • An AI text assistant you already have access to, for prompting, drafting, and reviewing. • A document editor, for your brief, response library, checklists, and final playbook. • A simple table or spreadsheet, for the test plan and effort-and-quality log. The lessons teach transferable methods. No coding is required. Optional third-party subscriptions are separate. Connecting live automation software requires additional implementation beyond the course. What is included in the course materials • 12 English slide-video lessons and six focused modules. • A 33-page workbook with prompts, practice tasks, worked answers, and review checks. • A capstone project that brings your reviewed outputs into one maintainable AI playbook. Try the free first lesson on the homepage before deciding whether the teaching approach fits your needs.